Roster member issue

[Buffetpond4509]

Hello, getterdunne10 is having issues pulling his API stats only way I could was too manually enter why is that 

[Kenu]

39 minutes ago, Buffetpond4509 said:

Hello, getterdunne10 is having issues pulling his API stats only way I could was too manually enter why is that 

Hi, can you provide us with some further information on those issues and we can help you out.

[Buffetpond4509]

 For some reason it won't pull his Xbox account so we can do stats I get that error message I had use the manual tool too get his stats

[MietuskaXIV]

Check that everything in player card matches the player, xBox I'd, ingame name, there might be little spelling mistake somewhere

[Kenu]

18 hours ago, Buffetpond4509 said:

 For some reason it won't pull his Xbox account so we can do stats I get that error message I had use the manual tool too get his stats

I can't say for sure but I assume this is the 6HL, which is an Xbox league, so the site will be looking for a Gamertag. 

https://sportsgamer.gg/players/15368

The gamertag on this player card is GetterDunne, so it's missing the 10 at the end. If the user edits in the 10 into the gamertag, I believe it will work as intended.