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  • Kenu
    Kenu

    Temporary Rule Allows Server Swap for Packet Loss-Affected Teams

    In response to mounting concerns raised by the community regarding packet loss issues on the Helsinki (Europe North East) server, a temporary rule is hereby implemented by the League Administration. This rule permits teams affected by packet loss on the Europe North East server to opt for matches on the Stockholm (Europe North) server as a viable alternative. This rule only applies to moving games from the Helsinki server to the Stockholm server - any games intended to be played on the Central server are still played on the Central server.

    The decision comes after an outcry from players and teams who reported significant packet loss on the Helsinki server, which was impacting the quality and fairness of competitive matches. Two threads on the SportsGamer.gg community forum highlighted the widespread issue:

    The League Administration has taken these concerns seriously and decided to address the issue by introducing this temporary rule. Under this rule, teams experiencing packet loss on the Helsinki server will have the option to play their matches on the Stockholm server instead. This move aims to ensure that competitive integrity is maintained and that all teams can compete on a level playing field.

    While the decision is temporary, it reflects our commitment to providing a fair and enjoyable competitive environment for all participants. 

    Teams and players affected by packet loss are encouraged to communicate clearly with the opponents by requesting server changes and ensuring the smooth transition of matches to the Stockholm server during this period.

    SportsGamer is actively in touch with EA SPORTS regarding the issue and several community members are having an active dialogue with the DNA internet service provider. While nothing can be said for certain until the issue is located, we are fairly optimistic that we'll see an improvement or at least an update on the situation during the upcoming week.

    If you wish to discuss the subject, please see the below forum thread:

     




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    Thank you very much, @Kenu and the other SportsGamer admins as well as everyone else who helped find a quick solution to this problem. A shout-out to @FlyerKungen and @pakjiz who both also have DNA, are affected by this problem, and were active in bringing it to people's attention (FlyerKungen even made DNA and EA aware of it). Also thank you to everyone who participated in the relevant threads and polls as you all helped keep this issue on the front burner.

    Sorry for the corny acceptance speech there, I'm just really happy we got a quick ruling to work around this problem before the season started. I know there are dozens of players like me who can now start their season without having to worry about playing some of their games with packet loss.

    Here's hoping EA can fix it as soon as possible so the Finnish and Russian players can play their home games with the lowest ping.

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